Privacy Policy
Effective Date: 14 / 02 / 2025
1. Introduction
We at MKT Sharks (“we,” “our,” “us”) are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, share, retain, and safeguard your personal data when you use our website, become a member (a “Shark”), list properties, browse listings, book appointments, or engage in any other services we provide. We aim to act in accordance with the principles of the Personal Data Protection Bill 2023 of Pakistan and applicable privacy law.
2. What Data We Collect
We may collect and process the following categories of personal data:
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Identity Data: such as full name, date of birth, national identification number (e.g., CNIC or passport).
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Contact Data: such as your email address, telephone number, and residential address.
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Financial Data: e.g., bank account or payment details necessary for billing, commission disbursement, or subscription services.
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Technical Data: including IP address, browser type and version, operating system, device information, and other information about how you access and use our services.
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Usage Data: information about your activities on our site (pages visited, time spent, features used, appointment bookings, property viewing history) and how you engage with our services.
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Verification & Authentication Data: if required, copies or scans of government-issued ID (front and back), utility bills for address verification, and a valid photo of you for identity verification.
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Cookies and Tracking: our website may use cookies, pixels, and similar technologies to collect information about your visit and preferences (see Section 11).
3. Purpose(s) of Data Use
We use your personal data for the following legitimate purposes:
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Service provision: to enable and manage our membership plans, platform access, property listings, appointment bookings, and commission.
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Communication: to send you updates, newsletters, notifications, membership information, and other relevant content.
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Transaction processing: to process subscription payments, commission payments and other financial operations.
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Verification & security: to verify your identity, address and authenticity of documents; to detect and prevent fraud, misuse or unauthorized access; to maintain the integrity of our network of Sharks, property owners and clients.
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Legal & regulatory compliance: to comply with applicable laws, regulations (including the PDPA draft) and legal requests; to respond to law-enforcement or regulatory authorities when required.
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Internal analytics & improvement: to analyse how our services are used, to improve our platform, features, user experience and to develop new services (always in compliance with data-minimisation and purpose-limitation).
4. Data Sharing & Disclosure
We respect your personal data and will not sell your personal information. However, we may share your data under the following circumstances:
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With Service Providers: third-party vendors, payment processors, support services, hosting providers, verification services and other business partners who perform services on our behalf. These providers are contractually obligated to safeguard your data and use it only for our specified purposes.
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With Law Enforcement or Legal Authorities: when required by law, or when we believe in good faith that disclosure is necessary to protect our rights, your safety or the safety of others, investigate fraud, or comply with a judicial proceeding, court order or legal process.
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With Your Consent: in any other case, where we obtain your explicit consent to share your personal data for a distinct purpose.
5. Data Security
We implement appropriate technical, administrative and organizational measures to protect your personal data against unauthorized access, alteration, disclosure or destruction. These measures may include encryption, access controls, secure data centres, employee training, audits and incident-response protocols.
6. Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes described in this Policy, unless a longer retention period is required or permitted by law. Once the data is no longer needed, we will securely delete or anonymize it.
7. Your Rights
In accordance with the Personal Data Protection Bill 2023, you have the right to:
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Access: Request access to your personal data.
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Correction: Request correction of inaccurate or incomplete data.
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Deletion: Request deletion of your personal data under certain conditions.
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Objection: Object to the processing of your personal data.
8. Refunds
Please note: your subscription payments or commissions paid for services are non-refundable, as per our Terms & Conditions. Once payment is processed, there is no entitlement to refund.
9. User Termination Policy
We reserve the right to terminate your access to our platform if you violate our Terms & Conditions, engage in fraudulent or abusive activities, misuse the platform, or otherwise compromise the security or integrity of our services. In such cases, no refund will be provided.
10. Cookies and Tracking Technologies
Our website uses cookies, web beacons, tracking pixels and similar technologies to enhance your user experience, understand how you use our services, collect analytics and deliver relevant communications. You can manage your cookie preferences and adjust your browser settings to disable cookies, however disabling cookies may affect the functionality of our website.
11. Children’s Data
Our services are not intended for persons under the age of 18. We do not knowingly collect or process personal data from minors. If you believe we collected personal data about a child without appropriate parental consent, please contact us and we will take steps to delete that data.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time (for example, to reflect changes in legal requirements, our data practices or services). We will post the updated version on our website with the revised “Effective Date” at the top. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or your personal data, please contact us at:
Email: info@mktsharks.com
14. Consent
By using our services, registering as a member, browsing listings, submitting personal data or otherwise interacting with our platform, you acknowledge that you have read, understood and agreed to this Privacy Policy and consent to the collection and use of your personal data as described herein.